Frequently Asked Questions

We specialise exclusively in healthcare IT—medical clinics, dental practices, and pharmacies. Our founder has 15+ years of healthcare IT experience, including helping Chempro Chemists grow from 30 to 120+ stores. We understand practice management systems, compliance requirements, and the critical nature of healthcare IT. Plus, our 5-minute response time and 100% client retention rate demonstrate our commitment to exceptional service.

We’re based on the Gold Coast and serve the Gold Coast and surrounding areas. Our local presence means rapid on-site support when needed, combined with remote monitoring and management that keeps your systems running 24/7.

We maintain a 5-minute response time to all inquiries. For critical issues affecting patient care, we prioritise immediate action—whether that’s remote resolution or dispatching a technician to your location. Healthcare doesn’t wait, and neither do we.

Yes. We have extensive experience with Best Practice, Medical Director, Genie, Dental4Windows, and other healthcare software platforms. We ensure your systems are optimally configured, properly integrated, and running reliably.

While every client who has partnered with NET Defender remains with us today (100% retention rate), we understand trust is earned. We’re confident in our service quality and work hard to ensure your complete satisfaction. Our goal is a long-term partnership where your success is our success.